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Mentech Success Stories

Revolutionizing Facility Management through Digital Transformation

MENTECH Success Story with Estadat

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MENTECH partnered with Estadat Facility Management to deliver integrated digital solutions. The project unified Estadat’s operations by seamlessly connecting all systems and integrating five payment gateways. Despite a tight timeline and complex requirements, MENTECH delivered a cutting-edge solution that streamlined subscriptions, payments, and complaints handling across Estadat’s holding and its flagship projects: City Club and Al-Ahly Luxor Club.

About Our Client

Estadat, Leaders in Sports Facility Management

Estadat Facility Management is a premier holding company specializing in sports and facility management. With two major projects under its umbrella; City Club, a social and sports club with 18 branches across Egypt, and Al-Ahly Luxor Club, a renowned sports hub.

Estadat is at the forefront of transforming how sports facilities are managed and experienced in Egypt. The company sought to digitize its operations to enhance customer experience and operational efficiency.

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Unified Operations

While City Club and Al-Ahly Luxor Club operated under Estadat, they required separate websites and mobile applications. The CRM system, however, had to unify operations across the holding and these two massive projects.

Payment Integration

Seamless integration with five payment gateways was critical for handling high transaction volumes.

Tight Deadlines

The project demanded rapid deployment to align with strategic timelines.

Complex Requirements

The system needed to handle diverse functionalities, including membership subscriptions, multi-channel payment processing, and complaint ticketing, all tailored to suit both the holding company and its projects.

Challenges

Tight Timelines and Complex Customization

Estadat faced several significant challenges in its digital transformation journey

Solutions

An End-to-End Digital Ecosystem

MENTECH designed and implemented a robust and interconnected digital ecosystem for Estadat, addressing all challenges through

Integrated CRM System
A centralized platform that unified operations for the holding company, City Club, and Al-Ahly Luxor Club. It supported subscription management, payments, and complaint ticketing, offering a 360-degree view of customer interactions.
Mobile Applications
Native apps for iOS and Android allowed members to access club information, manage subscriptions, make payments, and submit complaints on the go.
Custom Features
Tailored functionalities for each club and the holding, including membership options, event bookings, branch-specific services, and detailed analytics.
Custom Websites
Separate, highly intuitive websites were developed for City Club and Al-Ahly Luxor Club, each reflecting their unique branding and operational needs while connecting seamlessly to the CRM.
Payment Gateway Integration
Five payment gateways were integrated into all systems, ensuring smooth and secure transactions across Vodafone Cash, Orange Cash, Etisalat Cash, Fawry, and CIB.
Rapid Deployment
MENTECH’s agile development methodology ensured that the entire ecosystem was delivered on time without compromising on quality.

Key Outcomes: A Seamless Digital Transformation

The implementation of the integrated digital solution delivered transformative results:

Unified Operations
The CRM system brought together Estadat’s holding and its projects under a single platform, streamlining operations and improving coordination.
Enhanced Customer Experience
Members of City Club and Al-Ahly Luxor Club enjoyed a seamless digital experience with user-friendly websites and mobile apps, simplifying subscriptions, payments, and complaints.
Faster Payments
Integration with five payment gateways ensured hassle-free and secure transactions, accommodating a wide range of customer preferences.
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Improved Efficiency

Automation and centralized management reduced manual effort, enabling Estadat to focus on strategic growth.

Data-Driven Insights

Advanced reporting and analytics in the CRM empowered Estadat to make informed decisions and enhance service offerings.

Scalability Secured

The solution was designed to scale as Estadat expands its portfolio, ensuring long-term operational efficiency.

Technologies and Tools

Powering the Estadat Ecosystem

MENTECH utilized advanced technologies and tools to deliver a robust solution

CRM System
A custom CRM platform tailored for multi-project management and detailed customer tracking.
Web Development
Websites developed using scalable frameworks with a focus on performance and user experience.
Mobile Applications
Native apps built for iOS and Android, ensuring optimal performance and intuitive navigation.
Payment Gateway Integration
Secure and seamless integration with Vodafone Cash, Orange Cash, Etisalat Cash, Fawry, and CIB.
Analytics and Reporting
Real-time reporting tools for detailed insights into subscriptions, payments, and member engagement.
Agile Methodology
Ensured timely delivery and adaptability to evolving requirements.

Through its collaboration with Estadat, MENTECH demonstrated its expertise in delivering innovative digital solutions tailored to complex operational needs. By integrating advanced systems and tools, MENTECH not only addressed Estadat’s immediate challenges but also laid the foundation for scalable, efficient, and customer-centric operations.

This success story is a testament to MENTECH’s commitment to excellence and its ability to drive digital transformation in the sports facility management industry.

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